Terms and Conditions for the Supply of Brita Products

By completing the registration form on the Brita website you are submitting an order for Brita products and/or installation, and you are accepting that your order and the contract between us is subject to these Terms and Conditions. These terms and conditions do not affect your statutory rights. Goods and services can only be ordered from the Brita website for the delivery of goods and provision of the services in the United Kingdom.

The Contract Between Us

a) Brita must receive payment of the whole of the price for the goods and services that you order before your order can be accepted, and the contract formed. Once payment has been received Brita will confirm that your order has been received and accepted by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Brita’s acceptance of your order brings into existence a legally binding contract between us on these terms and conditions (Contract). Any term sought to be imposed by you in your order will not form part of the Contract.

Price

a) The price payable for goods and services that you order is as stated on the Brita website. The price stated on the Brita website is inclusive of VAT, unless otherwise stated.

b) You will be required to pay extra for delivery and it might not be possible for Brita to deliver to some locations. We will provide details of the delivery charges applicable to your order at the time you place your order.

Cancellation of the Contract by You

If you are an individual and are not buying goods on behalf of or for the purposes of a business, there are certain circumstances in which you may cancel the Contract and these are set out here. This right to cancel does not apply to business buyers.

a) You may cancel the Contract for the goods you have ordered at any time up to the end of the period of seven 7 Working Days, beginning with the day after the day on which you have received the goods. You may cancel the Contract for any installation services you have ordered at any time up to the earlier of (a) the end of the seventh working day beginning with the day after the day on which you submit your order to Brita and (b) the date of installation of the goods. You do not need to give Brita any reason for canceling the Contract.

b) You cannot cancel the Contract where: (i) the goods have been installed or where you fail to return to us the goods (including all component parts and together with all packaging) in an “as new” condition.

c) To cancel the Contract you must notify Brita in writing as follows:

d) If you have received the goods before you cancel the Contract then, you must send the goods back to Brita at your own cost and risk. If you cancel the Contract but Brita has already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to Brita at your own cost and risk. All goods which are the subject of a cancelled Contract must be returned by you at your cost and risk and as soon as possible after (and in any event within 14 days from) the date you cancelled the Contract to Brita at BRITA House, 9 Granville Way, Bicester, Oxon, OX26 4JT.

e) Once you have notified Brita that you are canceling the Contract, any sum debited by Brita from your credit card or debit card will be re-credited to your account within 30 days of the date you notified us of the cancellation PROVIDED THAT the goods in question are returned by you and received by Brita in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from any amount to be re-credited to you.

f) Any goods returned by you must be returned unused and 'as new' in their original packaging and including all manuals and components. If goods are returned to Brita 'as new' but incomplete with missing manuals or components, Brita will charge the cost of the missing items to you. Brita also reserves the right to make a 15% restocking charge for any goods which are not returned “as new”, or to refuse to accept such goods and to return them to you, at your cost.

Cancellation of the Contract by Brita

Brita is entitled to cancel the Contract if:-

a) Brita has insufficient stock to deliver the goods ordered by you;

b) Brita do not deliver the goods to or perform the services in your area; and/or

c) One or more of the goods or services you ordered was listed on the website at an incorrect price (whether due to a typographical error, an error in Brita’s pricing information or the pricing information from Brita’s suppliers of the services, as a result of taxes (including VAT) or duty changes or for any other reason whatsoever).

If the Contract is cancelled by Brita, Brita will notify you by e-mail or by post (depending on how you placed your order) at the e-mail address given by you in your order form or otherwise at the postal address you gave to Brita when placing your order. Any sum debited by Brita from your credit card or debit card will be re-credited to your account within thirty (30) days of the date you placed your order. The refund will be made within 30 days of your order. Brita will not be liable for any loss or damage you incur as a consequence of such cancellation or be obliged to offer any compensation to you.

Delivery of Goods To You

a) Brita will deliver the goods ordered by you to the address you give Brita for delivery at the time you make your order. Brita is entitled to make deliveries by instalments or partial deliveries.

b) Brita will use its reasonable endeavours to deliver the goods to you and perform the services within reasonable time after your order is accepted and in any event will use its reasonable endeavours to do so within thirty 30 days of the date of your order. All delivery times quoted on the Brita website are estimates only, based on availability, normal processing and delivery companies. Time of delivery is not of the essence and Brita shall not be liable for any loss or damage or for any costs, charges or expenses caused by any delay in delivery of goods or performance of services.

c) You will become the owner of the goods you have ordered when they have been delivered to you provided that Brita has received payment for them. If delivery occurs before Brita has received payment for the goods title in the goods will remain with Brita until Brita has received payment for them. Once goods have been delivered to you they will be held at your own risk and Brita will not be liable for their loss or destruction.

d) You shall provide such access, assistance and co-operation as Brita and/or Brita’s authorized representatives may require for the purposes of delivering and/or installing the goods (including access to your property for such purposes).

Liability

a) If the goods Brita delivers are not what you ordered or are damaged or defective, or if the delivery is of an incorrect quantity, or if the performance of the installation services ordered by you is not of satisfactory quality Brita shall have no liability to you unless you notify Brita in writing of the problem within ten 10 Working Days of the delivery of the goods or performance of the services in question.

b) If you do not receive goods ordered by you within thirty 30 days of the date on which you placed your order, Brita shall have no liability to you unless you notify Brita in writing within forty 40 days of the date on which you placed your order for the goods. Any notice to be given by you for this purpose (or for the purposes of (a) above) must be in writing and given to Brita at:

c) If you notify a problem to Brita under (a) or (b) above, Brita's only obligation will be, at its sole option: - to make good any shortage or non-delivery or non-performance; to replace or repair any goods or services that are damaged or defective; or to refund to you the amount paid by you for the goods or services in question in whatever way Brita chooses.

d) Save as precluded by law, Brita will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Brita under this condition and Brita shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

e) Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit Brita’s liability to you for any death or personal injury resulting from Brita’s negligence.

Notices

Except where expressly stated otherwise in these terms and conditions, all notices from you to Brita must be in writing and sent to Brita at:

Email: customercare@taps.brita.co.uk

By post:

Brita Water Filter Systems Limited, Brita House,
9 Granville Way,
Bicester,
Oxon,
OX26 4JT

All notices from Brita to you will, at Brita’s discretion be displayed on the Brita website or be sent to you in writing by email or by post (in each case at the address you gave to Brita when placing your order).

Force Majeure

Brita shall have no liability to you for any failure to deliver goods or to perform services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond Brita’s reasonable control.

Personal Data

a) Brita shall be entitled to process your data in accordance with the terms of the Brita Privacy Policy. The Brita Privacy Policy can be located at [insert link].

b) You undertake that all details you provide to Brita for the purpose of ordering goods and/or services are true and correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods and/or services ordered.

Invalidity

If any part of these conditions is unenforceable (including any provision in which Brita excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Complaints

Brita operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at [insert link to contact us]

Third party rights

Except for Brita’s any member of the Brita Group, a person who is not a party to the Contract between us has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

The Contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current Brita website prices, delivery details and Brita contact details, set out the whole of our agreement relating to the supply of the goods and services to you by Brita. These terms and conditions cannot be varied except in writing signed by a director of Brita. In particular nothing said by any sales person on behalf of Brita should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by Brita. Brita shall have no liability for any such representation being untrue or misleading.

Interpretation

In these terms and conditions:-

“Brita” means Brita Water Filter Systems Limited of Brita House, 9 Granville Way, Bicester, Oxon, OX26 4JT, any connected organisation that actually supplies goods ordered by you and any successor to its business;

“Brita Group” means Brita and every other company which is for the time being a subsidiary or holding company of Brita or a subsidiary of any such holding company;

“Working Day” means every day of a calendar year apart from weekends and statutory and public holidays;

“us” means Brita and you together; and

“you” and “your” means the person ordering goods under these terms and conditions.